Suresh Babu, K and BALAJI, B and SABHARISH PRANAV, K.S and SURYA, J and VARUNRAJ, T (2025) IMPACT OF DIGITAL PAYMENT SYSTEMS ON RETAIL STORES. IMPACT OF DIGITAL PAYMENT SYSTEMS ON RETAIL STORES, 24 (3). pp. 1082-1089. ISSN 0044-0477

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Abstract

The advent of digital payment systems has significantly transformed the retail industry, offering
new ways for customers to complete transactions and for businesses to streamline operations.
This project explores the impact of digital payment systems on retail stores, focusing on various
aspects such as customer convenience, transaction efficiency, and business growth. The study
examines the adoption rates of digital payment methods, including mobile wallets, contactless
payments, and online banking solutions, and their influence on consumer behavior and store
performance. Through surveys and interviews with retailers and consumers, the research
identifies key benefits such as faster checkouts, improved customer satisfaction, reduced cash
handling costs, and the ability to track purchasing patterns for personalized marketing.
Additionally, the project discusses challenges like security concerns, infrastructure costs, and
digital literacy. The findings suggest that digital payments are becoming an integral part of the
retail landscape, enabling stores to cater to a tech-savvy consumer base while driving
operational efficiency. Ultimately, the research highlights the growing importance of
embracing digital payment systems for future retail success and sustainability

Item Type: Article
Uncontrolled Keywords: Digital Payment Systems, Surveys, Interviews, Operational efficiency
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Dr. B Sivakumar
Date Deposited: 25 Mar 2026 04:42
Last Modified: 25 Mar 2026 04:42
URI: https://ir.psgcas.ac.in/id/eprint/2728

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