Anitha Rathna, G (2023) Passengers’ Perception towards Service Quality of Airlines. Passengers’ Perception towards Service Quality of Airlines, 14 (80). pp. 62498-62506. ISSN 0976 – 0997

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Abstract

Airline service dimensions are found to have significant and positive influences on airline image and
passengers’ perception towards it. Since passengers’ perception of service quality plays a crucial role in
an airline’s success ,hence it is important to know about the difference in consumers’ perceptions toward
airline service to enhance the service quality for the future sustainment of the airline business. The
Current Study Determines The Passengers Perception towards the service quality dimension of private
and public airlines in India in general and Coimbatore International Airport in particular. To find out a
close relationship between airline services and also passenger level of perception. The data was collected
from 480 passengers while they entered the service counters during travel and ticket booking at agent
office. The study applied convenience sampling technique for collection of data. To examine the
relationship between airline services and passengers’ level of perception. The result confirms that there is
a relationship between services and level of perception

Item Type: Article
Uncontrolled Keywords: Passengers, Airline service, Service, Data, crucial
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Dr. B Sivakumar
Date Deposited: 18 Feb 2026 09:23
Last Modified: 18 Feb 2026 09:23
URI: https://ir.psgcas.ac.in/id/eprint/2616

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