Esther Krupa, M An Insight for Policy Recommendations to Understand the Taxpayer Expectancies, Satisfaction from Spending. An Insight for Policy Recommendations to Understand the Taxpayer Expectancies, Satisfaction from Spending, 607. pp. 1017-1026. ISSN 2198-4182

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Abstract

This study discusses the expectations and satisfaction levels of taxpayers
in the 30% income tax bracket regarding government spending. As fiscal policies
increasingly have to be aligned with citizen priorities, the study aims at ascertaining
the major areas of investments that taxpayers expect and assessing their satisfac
tion with the services already in place. It applies a mixed-method approach to relate
taxpayer expectations and their assigned weights on different sectors of public expen
diture to the levels of satisfaction these services yield. The research explores such
correlations and associations using quantitative methods based on how taxpayers’
characteristics are associated with their spending preferences and levels of satisfac
tion. The results reveal some critical gaps between the expectations of taxpayers and
actual government expenditure, implying areas such as healthcare, education, and
infrastructure that are relatively lower in satisfaction. Based on such observations,
this research offers workable policy suggestions that make the initiatives of govern
ment closer to taxpayers’ priorities, thus leading to better public satisfaction and trust
in fiscal governance. The research thus adds to the overall literature on citizen-centric
policy design and fiscal accountability, providing rich implications for policymakers
to design policies that resonate with high-income taxpayers. This study underlines

Item Type: Article
Uncontrolled Keywords: Taxpayer expectations · Public expenditures · Citizens satisfaction · Fiscal policy · Participatory governance · Policy recommendations · Public services · High-income taxpayers
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Dr. B Sivakumar
Date Deposited: 20 Feb 2026 06:13
Last Modified: 20 Feb 2026 06:13
URI: https://ir.psgcas.ac.in/id/eprint/2634

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