Govindaraj, P and Venkatraman, M (2014) A Study on Patients Attitude and Satisfaction towards Multispecialty Hospitals (Special reference with Coimbatore city). INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH, 3 (11). pp. 76-77. ISSN 2277 - 8179

[thumbnail of 5. A Study on Patients Attitude.pdf] Text
5. A Study on Patients Attitude.pdf - Published Version
Download (101kB)

Abstract

In recent era rising healthcare consumerism is changing the traditional physician-patient relationship into a
provider-consumer one. By taking a consumerist stance, patients are now more inclined to ask questions, contribute
to decision making, sample healthcare providers and switch services if they experience dissatisfaction. The whole focus of healthcare industry is patients’ well-being (both physical and mental). Patients are usually in a physical or a psychological discomfort when they consume health services. Further, due to high degree of intangibility involved in providing care and high professionalism (e.g. physician specialization, skills, etc.) demanded, healthcare services are difficult to evaluate patients/consumers in healthcare. Healthcare has numerous consumers: patients, who actually consume the service provided; physicians, who recommend healthcare providers for their patients; third-party payers, who dictate patients’ choice of hospitals by their substantial financial influence. Keeping pace with technological advances, there is a fundamental shift in healthcare consumerism – patients are becoming better informed, more involved in their own healthcare and more
demanding

Item Type: Article
Uncontrolled Keywords: customer, patients, hospital, satisfaction, attitude
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Mr Team Mosys
Date Deposited: 04 Mar 2022 06:51
Last Modified: 04 Mar 2022 06:51
URI: http://ir.psgcas.ac.in/id/eprint/561

Actions (login required)

View Item
View Item
Altmetric