SATHIYAMOORTHY, G (2016) A STUDY ON PASSENGER SATISFACTION TOWARDS INDIAN RAILWAY SERVICES. PARIPEX - INDIAN JOURNAL OF RESEARCH, 5 (7). ISSN 2250-1991

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Abstract

A railway is the most convenient mode of transport for large scale goods movement as well as for long distance travel. In this study the researcher identify the analysis of managerial a aspects of service to the passengers rather than to study the techniques of engineering aspects of
railways. The researcher’s area of study is being conducted in Coimbatore city. A source of data is adopted on primary data collection among 200 respondents. The sampling model design adopted in this study is random sampling techniques. Statistical tools used are percentage analysis and average ranking analysis. Overall study deals about the service quality and passengers satisfaction offered by Indian railways. The researcher finally focuses on the insights
to develop and improve the quality of services to satisfy the passenger to travel in train.

Item Type: Article
Uncontrolled Keywords: Passengers, Railways, Satisfaction, Services and Transport.
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Mr Team Mosys
Date Deposited: 24 Mar 2022 08:50
Last Modified: 17 May 2022 04:15
URI: http://ir.psgcas.ac.in/id/eprint/665

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