Sivakumar, B (2013) Application of Total Quality Management in Academic Libraries. International Journal of Information Dissemination and Technology, 3 (3). pp. 192-197. ISSN 2249-5576

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Abstract

In the recent era it could be noted every organization strive to perform and excel in such a manner to withstand in the highly competitive world to please their customers.
Library and Information Science is no exception to it and hence they also engage in the attempt to satisfy the stakeholders of all kinds seeking the learning resource
centres. Almost majority of libraries across have begun to implement Total Quality Management Systems in their organizations and started to continuously improve their
services to the customers. TQM is one of the most power tools which act as a management tool which methodically come into sight to offer outstanding quality products and services to stake holders. Due to dynamic changes in the field of Library and Information Services, academic libraries have been necessarily forced to learn
the methods and materials of different formats to exhibit excellent performance to satisfy their customers through fulfillment of their needs of information. All the efforts
in quality improvements and excellence in performance shall be successfully achieved with the help of highly competent library professional and other human assets involved in the process. The paper is an attempt to make the readers to
understand the importance of TQM, an effective system that could enhance the performance of academic libraries with the aid of earlier research and literatures

Item Type: Article
Uncontrolled Keywords: TQM, Quality Assurance, TQM culture, Benefits of TQM, Customer Focus, TQM in Libraries, ISO 9000.
Divisions: PSG College of Arts and Science > Department of Library
Depositing User: Mr Team Mosys
Date Deposited: 05 Apr 2022 03:06
Last Modified: 05 Apr 2022 03:06
URI: http://ir.psgcas.ac.in/id/eprint/702

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