Lissy, N S and SUMIYA, K THE ROLE OF SMART CITY INFRASTRUCTURE IN ENHANCING E COMMERCE LOGISTICS EFFICIENCY. POLICY & REGULATION IN DIGTAL COMMERCE.

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Abstract

Smart city infrastructure plays a pivotal role in addressing the challenges by leveraging
advanced technologies such as the Internet of Things (IoT), Artificial Intelligence (AI),
big data analytics and automation. By integrating intelligent transportation systems,
smart warehouses and real-time tracking solutions, smart cities enhance the efficiency
of e-commerce logistics while reducing delays and operational costs.This study
explores how smart city initiatives, including smart roads, sustainable mobility solutions,
contribute to optimizing logistics operations. Efficient urban planning, digital payment
integration and last-mile delivery innovations such as drone deliveries and automated
lockers further streamline the supply chain process. Additionally, the role of green
logistics, electric vehicles and eco-friendly practices in minimizing the environmental
impact of e-commerce logistics is examined.Focusing on Coimbatore, a developing
smart city in Tamil Nadu, this research highlights the impact of smart infrastructure on
enhancing logistics efficiency for e-commerce businesses. The findings emphasize how
strategic urban planning and technology-driven logistics solutions can improve customer
satisfaction, reduce congestion and foster a more sustainable and efficient e-commerce
ecosystem.

Item Type: Article
Uncontrolled Keywords: Smart city, e-commerce logistics, IoT, AI, supply chain efficiency, urban infrastructure
Divisions: PSG College of Arts and Science > Department of Commerce
Depositing User: Dr. B Sivakumar
Date Deposited: 20 Feb 2026 07:07
Last Modified: 20 Feb 2026 07:07
URI: https://ir.psgcas.ac.in/id/eprint/2635

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